The Support & Community You Need to Thrive
One of the most common questions we receive about REAL Broker is related to the support. Agents that are used to going into a local office can have anxiety about where they are going to turn when they need help.
Once most agents experience how smoothly a transaction can run with a dedicated Broker, Transaction Support Team, and an app that is robust enough to manage the entire transaction from start to finish, they will never want to go back to the old way of doing things.
Simply put: REAL has the support you need with no extra bloat and red tape.
State Broker Support
Every state has a dedicated Broker team and regional broker team that you can reach in multiple different ways:
Everyone on your Broker Team can be found on the ReZen app on mobile and desktop for easy access to email, call or text.
In addition to connecting with your Broker Team on an as-needed basis, every state Broker team holds regular state-wide meetings to review state regulations, contract changes, and state specific compliance issues.
Unlike a typical brick and mortar brokerage, the Broker Teams at REAL don’t have to run an entire office, train agents, hire/fire, run accounting, and a million other things…
The Brokerage Team works for YOU, and most agents will notice an immediate difference from their previous brick & mortar brokerage in response time & personal support.
Transaction Support
It’s like having your own transaction coordinator!
Every transaction has a dedicated state-level support team.
Under each transaction in the ReZen app you are able to chat internally with everyone connected to your transaction including your Transaction Team, State Broker Team, Transaction Coordinators, and other agents connected to the transaction.
Your Transaction and Broker Teams are there to help with contract compliance, troubleshooting, and overall transaction assistance from contract to close.
All state-level and transaction support
REAL Customer Support
24/7 agent support
From inside the ReZen app on mobile and desktop, you can reach the REAL Customer Support Team 24/7 by phone or email.
The REAL Support library has hundreds of articles on even the most technical of topics and 9 times out of 10 you can easily find the answer to most questions.
From inside the ReZen app you can also ask Leo, your personal AI bot for anything you need and it will help assist you in answering questions in easy to understand language.
Smart AI Tools
Non-gimmicky ai tools to leverage your own data
There are a lot of AI tools out there, even in the real estate world. When AI becomes truly magical is when you can access your own data and make it work for you.
Tap at the top of the screen from anywhere inside the ReZen app for mobile and desktop to access “Leo”.
Ask Leo anything that you would ask Real Customer Support
Ask Leo anything related to your own data and it will generate snapshot reports for you. Like: “Leo, what was my sales volume last month?”, or, “Give me the status of the transaction on 123 Happy st.”
Sponsor Support
At REAL, every agent has the opportunity of naming a sponsor or 2 “co-sponsors” when they join. This sponsor is simply the person that told you about REAL and encouraged you to join.
Each sponsor is different, and while there are no official requirements for a sponsor to provide support, many view it as their role to help new agents at REAL to get acclimated and provide support along the journey.
As a sponsor to agents at REAL, I view it as my responsibility and privilege to walk alongside each person. I check in regularly, provide help via Zoom calls, text & email, and help to champion you and your goals.
State-Level Support Resources
Extensive State-Level Resources
Every state has a dedicated state portal where you can find everything you need from a state standpoint, including:
Your state’s specific advertising requirements
Contact, license and Broker information for your state
Full state compliance guidelines
A range of different options for state-compliant marketing materials that you can customize and order including business cards, yard signs, riders, open house signs, directional signs, social media graphics, state specific social media shareables, multiple different customizable REAL logos, and more.
Links for team and mentor tools.
Real Broker Co-Branding guide specific to your state.
Brand guidelines including logos, colors, typography guides, fonts, color palettes, and more.
REAL Mentorship Program
The REAL Broker Mentor Program is a great option for new agents or simply agents that need a brush up on their skills. Agents can easily find a mentor in their state that has the skill set that they want to improve in.
Each relationship is a little different and each mentor-mentee pair work together to decide on the structure.
This is an example of a common mentor relationship within REAL:
After joining REAL, a mentee can view a list of potential mentors in their state and choose one that is a good match based on the skills and experience of the mentor.
The mentor/mentee enter into a mentorship arrangement and begin meeting weekly.
The mentor/mentee work as a team on at least 3 transactions and the mentor provides all the help and support that is needed throughout the process.
Upon closing, the mentor receives a portion of the mentee’s commission that has been previously agreed upon (typically 25-50%)
Receiving mentoring can be a great way to sharpen your skills and gain confidence. Mentoring can also be a way to receiving coaching in areas that you are looking to grow in.
After joining REAL, as you review mentors, you will see the skillsets that they offer and they can include many areas of expertise including:
Writing Contracts
Negotiating contracts and repairs
Buyer and listing consulting
Transaction management
File compliance
Website building
CRM building and management
Real Estate SEO
Video creation
Flyers, business cards, signs, postcards
Lead generation and nuturing
Buying and listing presentations
Scripts
Pricing properties correctly
How to create a CMA
Negotiation tactics
Different real estate types such as commercial, agricultural, land, single property, dubplex, triplex, fourplex, mobile homes, gated communities, Condos, townhomes, PUD, Multi-Unit, luxury, etc.
Short Sales, REOs, bank owned, distressed properties
Social media marketing
Email marketing
** These are just a few of the specialties that I pulled as an example from a few mentor profiles.
Become a Mentor!
Becoming a mentor to an agent is also a one of the many different potential revenue streams that REAL offers. If you are an agent that has a passion for helping other agents and have skills to offer to the community, you can receive competitive splits on commissions as you help other agents grow in their businesses.
Supportive Community
REAL is the fastest growing publicly traded real estate company in the world. The community is growing quickly and because of the amazing culture of collaboration at REAL, help from an amazing community of agents is never far away.
Currently, REAL uses Facebook Workplace as an internal online meeting place for all REAL agents. From there, agents can easily communicate with other REAL agents in their state or region and get peer-level support.
Here are some of the examples I’ve seen real estate agents use this amazing community:
Find another REAL agent that would like to sit your open house
Find an agent in another state to make a referral
Get help finding vendors in your local area that other agents have used.
Meet up with other agents in your local area
Get help with marketing and see resources and tools that other agents have created and shared with the community.
Join or start other sub groups to chat and collaborate with other agents.
The use for the workplace community is nearly endless, and with 20k+ agents you can usually find the help you need on just about any topic.
*** Note: Facebook Workplace is closing down in mid-2025. REAL is in the process of creating a new platform for agents with similar functionalites.
REAL Broker Support FAQs
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Most agents we know around the country have moved past the 9-5 office hours mentality and work exclusively at home and in the field. With all of the resources offered by REAL to connect with their Broker/Transaction team and other agents, this has been a non-issue for the agents we know at REAL.
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Yes! REAL holds 2 annual national conferences per year. Regional teams also hold many various smaller conferences and in-person events throughout the year that any REAL agent can jump into.
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There are multiple ways you can connect with other REAL agents in your area. First, inside of Workplace, agents are able to connect with all of the agents in their state group. Many regions also have sub-groups you can join to meet agents that are in your local area. Many agents around the country also hold regular meet-ups, trainings and conferences that you can attend.
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Most likely, yes! Depending on what part of the country you are in, there are very likely teams in your area that would be interested in partnering with you. After joining REAL, you can access a list of available teams in every state.
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Yes! REAL offers a mentor program in every state. Seasoned agents work alongside their mentees to show them the ropes.
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In no particular order, here are some of the different layers of support that REAL Broker offers it's agents: State Broker Support, Transaction Team Support, REAL Customer Support, REAL Sponsor Support, State-Level Resource Portals, Mentorship program, Peer-Level Agent Support.